top of page

FAQ

  • What is low vision, and how does it differ from blindness?
    Low vision refers to a visual impairment that cannot be fully corrected with glasses, contact lenses, medication, or surgery. Unlike blindness, individuals with low vision still have some remaining sight, but it may be insufficient for performing daily tasks without assistance.
  • What types of products do you offer for individuals with low vision?
    We offer a wide range of products designed to assist individuals with low vision, including large print games, household items, hand-held magnifiers, and advanced electronic magnifiers and computer technology.
  • How do I know which vision aid is right for me or my loved one?
    Choosing the right vision aid depends on individual needs and preferences. Our experienced staff can provide personalized recommendations based on factors such as the level of vision impairment, specific tasks needing assistance, and lifestyle considerations.
  • Do you offer consultations or personalized recommendations?
    Absolutely! Our team is dedicated to providing personalized assistance and guidance. We offer consultations to discuss your needs and preferences, ensuring you find the perfect solution for your low vision challenges.
  • Are your products covered by insurance or Medicare?
    While coverage may vary depending on your insurance provider and policy, some vision aids may be covered by insurance or Medicare. Contact us for more information about insurance coverage and reimbursement options.
  • Do you provide assistance with product setup and usage?
    Yes, we provide comprehensive assistance with product setup and usage to ensure you get the most out of your vision aids. Our staff will walk you through the setup process and offer guidance on using the products effectively.
  • How often should I update my vision aids?
    It's essential to regularly update your vision aids to keep up with technological advancements and changes in your vision needs. Our staff can help you determine when it's time to upgrade your equipment for optimal performance.
  • Can your products help with specific tasks like reading or using a computer?
    Yes, our products are specifically designed to assist with various tasks such as reading, writing, navigating your surroundings, and using electronic devices like computers and smartphones.
  • Do you offer training or support services for individuals transitioning to low vision?
    Absolutely! We understand that transitioning to low vision can be challenging, which is why we offer training and support on many products to help individuals adapt to their visual impairment and learn how to effectively use vision aids to maintain independence and quality of life.
bottom of page